Our Story
For over 25 years, On Call Restoration has been serving communities across Ontario, providing high-quality restoration and repair services.
Homeowners and businesses have relied on our expertise to recover from disasters such as water, fire, smoke, mould, asbestos damage, and more.
What began as a small operation has evolved into a well-established name in the restoration industry, thanks to dedication, hard work, and a commitment to excellence. At the heart of our business is a core principle that has never changed: customer satisfaction. This principle is more than just a motto—it guides every decision we make and every service we provide.
From the very beginning, we learned that the restoration industry is built on exceptional service. Customer service, care, and attention are the most important factors in determining long-term success. Through following this concept, we were able to create a community where care and expertise guide every choice and interaction.
Today, what started as a small restoration service has grown into a full-service company, offering:
- Water damage restoration
- Smoke and fire damage restoration
- Mould removal and remediation
- Asbestos testing and abatement
- Biohazard and post-trauma cleanup
- Natural disaster restoration
Our core values are respect, care, and honesty. These values have only grown stronger as our company has expanded over the years. Every member of our team is committed to upholding these principles, ensuring that each project is completed with the highest level of professionalism, skill, and attention to detail.
Our Standardised Workflow
To ensure our customers receive the best possible results, we follow precise, scientific, and methodical restoration processes.
1. Inspection & Assessment: We conduct a thorough inspection and assessment of your property to evaluate the extent of the damage, determine what can be restored, and identify which items can be safely salvaged.
2. Approval & Planning: After receiving your approval, we develop a comprehensive restoration plan and coordinate directly with your insurance provider to ensure a smooth process.
3. Item Removal and Inventory: All valuable items—such as electronics, artwork, textiles, and other high-value belongings—are carefully removed, documented, and categorised for restoration.
4. Restoration & Cleaning: Using the latest cleaning and restoration technologies, we repair, clean, and sanitise each item to industry standards.
5. Final Quality Check: Every restored item undergoes a detailed quality inspection to ensure it is safe, fully functional, and aesthetically restored before being returned.
6. Delivery and Support: Once restoration is complete, your items are securely delivered. Our team remains available to ensure your satisfaction and provide any additional support needed.
Our Achievements
Over the years, On Call Restoration has earned a reputation as a trusted partner for both residential and commercial property owners. By combining advanced technology with decades of industry experience, we deliver restoration services that are effective, safe, and reliable.
We are proud members of CRDN, a global network with restoration professionals in more than 150 locations worldwide. This partnership allows us to provide our Canadian clients with access to state-of-the-art restoration techniques for art, electronics, textiles, and more.
Our experienced team has successfully restored hundreds of homes and businesses affected by fire, water, mould, asbestos, and other disasters. Beyond restoring properties, we help our clients regain confidence and peace of mind during challenging times.
Why Choose Us?
• Reliable Restoration Professionals: Certified experts trained in the latest restoration techniques.
• Full Range of Services: From electronics and textile cleaning to biohazard cleanup and art restoration.
• Quick Response: 24/7 emergency restoration services to respond when you need us most.
• Scientific Approach: Safe, efficient, and environmentally responsible restoration methods.
• Focused on the customer: Clear pricing, regular information, and caring service are all very important.
After every disaster, we don’t just restore property—we help restore peace of mind, trust, and a sense of normalcy to the affected space.
Customer Review
“On Call Restoration is the best—thank you so much! As soon as their team arrived after my basement flooded, they handled everything efficiently and restored my furniture and equipment to their original condition. The staff was polite, professional, and kept me informed throughout the entire process. Exceptional quality of service!”
— Jessica M., Trenton, ON
Our Family of Satisfied Clients
By entrusting us with the protection of their valuables and the restoration of their homes and businesses, our clients have helped us build a strong and growing community of satisfied customers. Our commitment to quality, safety, and customer satisfaction has allowed us to develop long-lasting relationships and earn repeat business across Ontario.
Contact Us
No matter the type of restoration service you require, On Call Restoration is here to support you. Contact us today for a free consultation or immediate assistance.
Phone No.: 437-600-9271
E-mail: claims@oncallrestoration.ca
Address: 895 Don Mills Rd, Suite 900, Toronto, ON M3C 1W3