Last Updated: 17 January 2026
You agree to be bound by these Terms and Conditions when you visit our website, use our services, or contact our team. Please pay close attention as you read them. In the event that you strongly disagree with any of these terms, you may not use our website or services in any way.
About On Call Restoration
From coast to coast in Ontario, On Call Restoration provides a wide range of expert restoration services. Some of the services they offer are emergency water damage restoration, fire and smoke damage restoration, mold removal, asbestos testing and removal, biohazard and post-trauma cleanup, and restoration after natural disasters.
- Website: https://oncallrestoration.ca
- Phone: 437-600-9271
- Email address: claims@oncallrestoration.ca
Use of Website
The information on this website is only meant to be read for general informational purposes. We do everything we can to make sure the information we give you is correct and up to date, but we can't promise that it is always complete, error-free, or up to date. People must follow the rules when they use this website, and you agree not to:
- - Anyone trying to get into any part of the website without permission.
- - Make problems with the website's functionality or cause problems with it.
- - Do things on the website that are against the law, dishonest, or misleading.
- - Copy, reproduce, or redistribute any content on this website without getting written permission first.
Service Estimates & Emergency Response
On Call Restoration bases all of their estimates on the information they have access to at the time of the inspection and the damage that can be seen. It's possible for the final costs to change if more damage is found during the restoration process. What kind of weather there is, how easy it is to get to the scene of the emergency, and worries about safety can all affect how long it takes to respond. There is no guarantee on the arrival times, even though we do our best to respond quickly.
Restoration Scope & Limitations
The goal of restoration services is to get the damaged property and its belongings back to as close to their original state as possible before the loss. On the other hand, full restoration might not always be possible because of these things:
- - Severity of damage
- - Material age or condition
- - Health and safety regulations
- - Manufacturer or material limitations
Some things might not be able to be fixed up because they are too dangerous or not good enough. These kinds of things will be recorded in the right way.
Insurance Coordination
Depending on the situation, On Call Restoration might be able to help with filing insurance claims, getting estimates, and talking to people. Certainly:
- - We don't promise that claims will be approved.
- - The client and the insurance company are the only ones who can make decisions about insurance coverage.
- - Any deductibles and services that aren't covered must still be paid for by the client.
Client Responsibilities
Depending on the situation, On Call Restoration might be able to help with filing insurance claims, getting estimates, and talking to people. Certainly:
- - For the property and the damage, please give information that is both correct and complete.
- - Make sure the property is safe to enter while the repairs are being made.
- - You have to tell them about any known dangers, like asbestos, mold, or biohazards.
- - Make sure that all utilities, like water, electricity, and heat, can be reached whenever they are needed for the restoration work.
- - If these duties are not carried out, there is a chance that service delays or extra costs will happen.
Health & Safety Compliance
Absolutely every part of the restoration process is done in a way that follows the rules, regulations, and safety guidelines that are in place in Canada. In order to keep the people living there, the technicians, and the property safe, some areas may be off limits while the work is being done. Customers are required to follow the safety instructions that On Call Restoration gives them during and after the service is done.
Intellectual Property
Whatever is on the website, including the text, logos, pictures, graphics, and layout, all of it belongs to On Call Restoration unless it says otherwise. It is against the law to use, copy, or distribute this material without permission.
Limitation of Liability
When the following things happen, On Call Restoration is not responsible:
- - The loss of use, income, or business operations that have to be stopped.
- - Damage or conditions that were there before and are hidden and can't be found in a reasonable way.
- - Delays that are caused by someone else, like an insurance company, or things we can't control If it applies, our responsibility is limited to the value of the services we provided.
Third-Party Links
In order to make things easier for you, this website may have links to other websites. On Call Restoration is not responsible for the privacy policies, content, or accuracy of websites that are linked to from this one.
Privacy
In line with our Privacy Policy, we handle any personally identifiable information we get from people who use this website or when we provide services. We will always do our best to respect your privacy and use the information you give us in a smart way.
Changes to Terms & Conditions
This Terms and Conditions document can be changed or updated by On Call Restoration at any time and for any reason, without notice. The fact that you are still using the website or services means you agree to the new terms.
Governing Law
When it comes to these Terms and Conditions, they will be governed by the laws of all of Canada and the Province of Ontario.
Contact Us
Don't be afraid to get in touch with us if you have any questions about these Terms and Conditions, or our services: claims@oncallrestoration.ca